At Evilère, we want you to love every piece you purchase from us. If something isn’t quite right, we’ve made our return and refund process simple and stress-free. Your satisfaction is our top priority, and we’re here to ensure your experience with us is nothing short of exceptional.

Our Return Policy

We gladly accept returns for items that meet the following conditions:

• Return Window: You can return your item within 30 days of delivery.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

Please note: For hygiene reasons, we cannot accept returns for earrings, undergarments, or swimwear unless they are faulty.

How to Make a Return

Follow these simple steps to return your item:

1. Contact Us: Email us at support@evilere.com with your order number and reason for the return.
2. Receive Instructions: Our team will provide you with detailed return instructions and confirm the return address.
3. Package Your Return: Carefully pack your item to ensure it arrives in good condition. Include a note with your order number and reason for the return.
4. Ship It Back to Us: Send your return to the following address:

Evilère
Attn: Returns Department
Nortex Mill, N-11 A
105 Chorley Old Road
Bolton, BL1 3AS
United Kingdom

We recommend using a tracked shipping method to ensure your package reaches us safely. Keep your shipping receipt and tracking number for reference.

Note: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

Refund Policy

We process refunds as quickly as possible to ensure you get your money back without delay.

• Refund Timeframe: Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

If you paid using a gift card or store credit, we’ll reissue the balance as store credit.

Exchanges

Love the item but need a different size or color? We offer exchanges for eligible items, subject to availability. Contact us at support@evilere.com to initiate an exchange.

Damaged, Defective, or Incorrect Items

If you receive an item that’s damaged, defective, or not what you ordered, we’re here to fix it! Please email us at support@evilere.com within 7 days of receiving your order, including:

• Your order number
• A description of the issue
• Photos of the item

We’ll arrange for a replacement or refund, and any return shipping costs will be covered by us.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

• Earrings
• Undergarments
• Swimwear

Important Notes

• Items returned without prior authorization may not be processed.
• Sale or clearance items may be final sale and not eligible for return, unless stated otherwise.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, feel free to reach out:

• Email: support@evilere.com
• Phone: +44 7441423110

We’re here to make your shopping experience as smooth and enjoyable as possible.

Thank you for choosing Evilère. We’re confident you’ll love our products, but if you ever need to return or exchange something, rest assured that we’ve got you covered with a straightforward and fair policy.